Frequently Asked Questions

📦 What do you sell?

Fixion Fuel provides research materials intended strictly for laboratory, educational, and experimental use.
All products are for research purposes only.

🚚 How fast do orders ship?

All order placed before 3pm CST Monday-Friday & before 10am CST Saturday ship same day.
We take pride in exceptional shipping, secure packaging, and consistent delivery times.

📬 How do I track my order?

Once your order ships, you’ll receive a tracking number via email or text (depending on what you selected at checkout).
Tracking updates may take a short time to populate.

💳 What payment methods do you accept?

We offer multiple payment options depending on availability.
If a certain payment type is temporarily unavailable, alternative options will be shown at checkout or posted on our website/socials.

⏳ How long do I have to complete payment?

Payments through alternative methods (such as Cash App, Zelle, Venmo, or Apple Cash) must be completed within 2 hours of placing the order.
Unpaid orders are automatically cancelled to keep inventory accurate.

❌ Can I cancel my order?

Orders can be cancelled before they are processed or shipped.
Once an order has been shipped, cancellation is no longer possible.

🔄 What is your refund policy?

Due to the sensitive nature of our products, all sales are final. Refunds or replacements may only be offered at our discretion if the product arrives incorrect or damaged.

🔁 What if my order arrives damaged?

📨 How can I reach customer support?

You can contact us through our website, email, or social platforms.
We respond as quickly as possible to assist with orders, payments, and general questions.

🧪 Are your products for human use?

No.
All Fixion Fuel products are intended strictly for research purposes only and are not for human consumption.

🏷 Why are some products occasionally out of stock?

Demand can move quickly. If an item sells out, we may offer pre-order at the sale price or restock as soon as materials become available.